Payment Policy & Billing Terms

    Welcome to El Nuevo Neighborhood Pet Shop. To ensure a secure and seamless shopping experience for our customers, we utilize Stripe, a leading and highly secure global payment processor, to handle all online transactions.

    1. Accepted Methods of Payment Through our secure Stripe payment gateway, we accept all major credit and debit cards, including:

    • Visa
    • Mastercard
    • American Express
    • Discover
    • Diners Club
    • JCB
    • Apple Pay (where available)

    Your card will be authorized and charged immediately upon placing your order.

    2. Payment Security and PCI Compliance Your security is our top priority.

    • SSL Encryption: Our website uses Secure Sockets Layer (SSL) technology to encrypt your personal and payment data during transmission.
    • Stripe Security: Stripe is certified to PCI Service Provider Level 1, which is the most stringent level of security certification available in the payments industry.
    • Data Protection: We do not store or have access to your full credit card details on our servers. All sensitive billing information is processed directly by Stripe.

    3. Currency and Pricing

    • All prices listed on our website are in United States Dollars ($ USD).
    • Applicable taxes and shipping costs (if any) will be calculated and displayed clearly at the checkout page before you finalize your payment.

    4. Order Confirmation Once your payment is successfully processed, you will receive an automated order confirmation email containing your receipt and order details. If you do not receive this within a few minutes, please check your spam folder or contact our support team.

    5. Fraud Protection To prevent unauthorized transactions, all payments undergo fraud checks through Stripe’s advanced security systems. El Nuevo Neighborhood Pet Shop reserves the right to cancel any transaction that appears suspicious or fraudulent.

    Contact Information If you have any questions or experience any issues during the checkout process, please contact us:

    • Business Name: El Nuevo Neighborhood Pet Shop
    • Email: support@elnuevoneighborhood.com
    • Phone: +1 305-883-5304
    • Physical Address: 544 Hialeah Dr, Hialeah, FL 33010, United States