Effective date: October 18, 2026
This Privacy Policy explains how EL NUEVO NEIGHBORHOOD PETSHOP CORP, operating the El Nuevo Neighborhood Pet Shop online store at https://elnuevoneighborhood.com/ (the “Site”), collects, uses, stores, and shares personal information in connection with our website, products, and services. In this policy, “we,” “us” and “our” refer to EL NUEVO NEIGHBORHOOD PETSHOP CORP.
- Legal business name: EL NUEVO NEIGHBORHOOD PETSHOP CORP
- Business address: 544 Hialeah Dr, Hialeah, FL 33010, United States
- Privacy contact: support@elnuevoneighborhood.com
- Phone: +1 305-883-5304
Summary
- We collect the information needed to take, ship and support your order.
- We share it only with the service providers that help us run the Site, take payment, deliver email and ship your order.
- We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
- We do not use advertising cookies or analytics tools at the time of writing. Our Contact Us page shows an embedded Google Map, which is provided by Google.
- We never see or store your full card number. Card payments are handled by Stripe.
- You can ask to access, correct, delete or receive a copy of your information by contacting us.
Information we collect
Information you give us
- Order information: your name, billing address, shipping address, email address, phone number and the details of your order (items, quantities, prices, shipping method, sales tax and order history).
- Account information: if you choose to create an account, your login details (username or email address and password). Creating an account is optional, and guest checkout is available.
- Messages: the content of messages you send us by email or through our contact form, along with your name and contact details.
- Return requests: information you give us to arrange a return, replacement or refund, such as the reason for the return and any photos of damage you send.
Information collected automatically
- Server logs: your IP address, browser type, device information, the pages you request and the date and time of each request. Our web server records this automatically for security and troubleshooting.
- Cookies: small files that keep your cart and checkout working, as described in the Cookies section below.
Payment information
When you pay by card, you enter your card details into a payment form provided by Stripe. Stripe receives your card details directly. We never see or store your full card number. Stripe may also collect device and fraud-prevention information during checkout. If you choose to save your card to your account, Stripe stores it and we keep only a reference with the card brand, last four digits and expiry date. If you choose to use Link, Stripe’s optional fast-checkout service, Stripe stores your card, email address and phone number under Stripe’s own privacy policy.
How we use your information
- To process, pack and ship your order and send it with USPS
- To send transactional emails about your order, such as the order confirmation, shipping confirmation with your USPS tracking number and refund notices
- To answer your questions and handle returns, replacements, refunds and cancellations
- To show you your order status on our Track Your Order page when you enter your order number and billing email
- To manage your account, if you have one
- To prevent fraud, verify orders and keep the Site secure
- To calculate and collect Florida sales tax on orders delivered in Florida, keep business, accounting and tax records and meet our legal obligations
- To send marketing emails, only if you have opted in to receive them
Who we share your information with
We share personal information only with service providers that need it to perform services for us, and only for those purposes:
| Service provider | What it does | Information it receives |
|---|---|---|
| Hostinger | Hosts our website. The Site runs on WordPress with WooCommerce. | All Site data stored on or passing through our servers, including order, account and contact-form information and server logs |
| Stripe | Processes card payments and screens for fraud | Card details (entered directly into Stripe’s form), billing details, order amount, and device and fraud-prevention data |
| United States Postal Service (USPS) | Delivers your order | Your name and shipping address, and it may receive your email address or phone number for delivery notifications |
| Google (Google Maps) | Shows the map of our store location embedded on our Contact Us page | When you open the Contact Us page, your browser connects to Google, which receives your IP address, browser information and the page address, and may set or read cookies under Google’s own privacy policy |
| Hostinger (email sending from our web host) | Sends order and account emails on our behalf | Your name, email address and the content of the email |
We may also disclose information when required by law, such as in response to a valid subpoena or court order, or when needed to protect the rights, property or safety of our customers, our business or others.
We do not sell or share your personal information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising (targeted advertising based on your activity across other websites). We do not allow third parties to collect information on our Site for advertising.
Global Privacy Control (GPC): if your browser sends a Global Privacy Control signal, we treat it as a request to opt out of the selling or sharing of your personal information. Although we do not sell or share personal information, we honor the signal.
Cookies
We use only the cookies needed to run the Site and process payments:
| Cookie type | Set by | Purpose |
|---|---|---|
| Cart and session cookies | WooCommerce (our store software) | Remember the items in your cart and keep checkout working |
| Login cookies | WordPress | Keep account holders signed in |
| Payment and fraud-prevention cookies | Stripe | Help detect and prevent fraud during checkout |
| Map cookies | Google (only on the Contact Us page, through the embedded Google Map) | Display the map and remember map preferences. Google’s use of this information is described in the Google Privacy Policy at policies.google.com/privacy |
At the time of writing, we do not use advertising cookies or analytics tools, and apart from the embedded Google Map on our Contact Us page, we do not allow third parties to place cookies on our Site. If that changes, we will update this policy and show a consent notice on the Site before those cookies are used.
You can block or delete cookies in your browser settings. If you block cart and session cookies, the cart and checkout will not work.
The fonts and scripts on our Site are served from our own website. We do not load fonts from third-party font services. The only third-party content on our pages is the Google Map on our Contact Us page and the Stripe payment form at checkout.
Marketing emails
We send marketing emails only if you opt in. Every marketing email includes an unsubscribe link, and you can also ask us to unsubscribe you by email. Order emails, such as order confirmations, shipping confirmations and refund notices, are transactional. We send them whether or not you opt in to marketing, because they are needed to complete your order.
How long we keep your information
| Information | How long we keep it |
|---|---|
| Order and tax records | 7 years |
| Contact-form and email messages | Up to 2 years |
| Customer accounts | Until you ask us to delete your account. Order records are still kept for as long as the law requires. |
| Server logs | About 30 days |
How we protect your information
- The Site uses HTTPS encryption.
- Card data is handled by Stripe, a PCI DSS Level 1 service provider, and never stored on our Site.
- Access to customer information is restricted to the staff who need it to fulfill orders and provide support.
No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
Where your information is stored
Your information is stored and processed in the United States.
Your privacy rights
You can ask us to:
- Access the personal information we hold about you
- Correct information that is inaccurate
- Delete your personal information, except records we must keep by law, such as order and tax records
- Receive a copy of your personal information
- Opt out of marketing emails and of any selling, sharing or targeted advertising
Depending on where you live, state privacy laws (for example, in California, Virginia, Colorado, Connecticut and other states) may give you additional rights. We apply the rights above to all customers, wherever they live in the United States.
How to make a request
Send your request by email to support@elnuevoneighborhood.com or by mail to EL NUEVO NEIGHBORHOOD PETSHOP CORP, El Nuevo Neighborhood Pet Shop, 544 Hialeah Dr, Hialeah, FL 33010, United States. Please tell us what you are asking for and include the name and email address used on your orders.
- Verification: to protect your information, we will confirm your identity before acting on a request, usually by matching the details you give us with our order records.
- Response time: we respond within 45 days.
- Authorized agents: you may use an authorized agent to make a request for you. We will ask for proof that the agent is authorized and may ask you to verify your identity directly.
- No discrimination: we will not deny you service, charge you a different price or treat you differently for exercising your privacy rights.
Children’s privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us personal information, please contact us and we will delete it.
Links to other websites
The Site may link to other websites, such as USPS.com for tracking. Those websites have their own privacy policies, and we are not responsible for their practices.
Changes to this policy
We may update this Privacy Policy. When we do, we will post the new version on this page with a new effective date. If we begin using analytics or advertising cookies, we will update this policy and add a consent notice before doing so.
Contact Us
If you have a question about this Privacy Policy or want to make a privacy request, please contact us.
- Store name: El Nuevo Neighborhood Pet Shop
- Legal business name: EL NUEVO NEIGHBORHOOD PETSHOP CORP
- Business type: Florida Profit Corporation
- Florida registration number: P17000069250
- Business address: 544 Hialeah Dr, Hialeah, FL 33010, United States
- Phone: +1 305-883-5304
- Email: support@elnuevoneighborhood.com
- Website: https://elnuevoneighborhood.com/
- Business hours: Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 5:00 PM; Sunday, closed (Eastern Time)
We reply to emails and contact-form messages within 1 business day.