Contact Us

If you have a question about an order, a toy or one of our policies, you can call us, email us or use the form on this page. Our business hours are Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 5:00 PM; Sunday, closed (Eastern Time). We reply to emails and contact-form messages within 1 business day.

What to include in your message

• Your order number, if your question is about an order
• The name and email address used at checkout
• The item or items your question is about
• A photo, if an item arrived damaged

Please do not include card numbers in your message.

Starting a return

To start a return, contact us within 30 days of delivery with your order number, the items you want to return and the reason. We will reply with a return authorization (RA) number and a prepaid USPS return label. Details are in our Return & Refund Policy. To check where your parcel is, use our Track Your Order page.