Return and Refund Policy
At El Nuevo Neighborhood Pet Shop, we want you and your pets to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free return and refund process.
1. 30-Day Return Window We have a 30-day return policy. This means you have 30 days after receiving your item to request a return and send the product back to us. To be eligible for a return, your item must be in the same condition that you received it—unused, with tags, and in its original packaging.
2. Zero Return Costs (No Fees) We believe in a stress-free shopping experience.
- No Restocking Fee: We do not charge any restocking fees for returned items.
- Free Return Shipping: There is no cost to you for returning an item. We will provide you with a pre-paid return shipping label once your return request is approved.
3. How to Initiate a Return To start a return, please contact our customer support team.
- Email: support@elnuevoneighborhood.com
- Phone: +1 305-883-5304 Please include your order number and the reason for the return in your message. Once approved, we will send you instructions and a free return shipping label.
4. Refund Process (Within 7 Days) Once we receive and inspect your returned item, we will notify you if the refund was approved.
- If approved, you will be automatically refunded on your original payment method within 7 business days.
- Please remember it can sometimes take a little time for your bank or credit card company to process and post the refund to your account.
5. Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Contact Information For any return or refund questions, you can always reach us at:
- Business Name: El Nuevo Neighborhood Pet Shop
- Email: support@elnuevoneighborhood.com
- Phone: +1 305-883-5304
- Address: 544 Hialeah Dr, Hialeah, FL 33010, United States