Shipping Policy for El Nuevo Neighborhood Pet Shop
At El Nuevo Neighborhood Pet Shop, we are committed to delivering your pet supplies quickly and efficiently. Please review our shipping policy below to understand our processing and delivery timelines.
1. Order Processing and Handling Time
- Handling Time: 0 – 1 Business Day (Monday to Friday).
- All orders are processed and prepared for shipment within 1 business day. Orders placed over the weekend or on holidays will be processed on the next business day.
2. Order Cut-Off Time
- Order Cut-Off Time: 5:00 PM (Eastern Standard Time – EST).
- Orders placed before 5:00 PM will begin processing on the same business day. Orders placed after 5:00 PM will begin processing on the following business day.
3. Shipping Rates & Transit Time We offer straightforward and affordable shipping options for our customers within the United States.
- Transit Time: 1 – 3 Business Days (Monday to Friday).
- Shipping Costs:
- Orders under $100.00: A flat shipping rate of $5.99 will apply.
- Orders of $100.00 or more: We offer Free Shipping.
4. Delivery Areas Currently, we ship to addresses within the United States. We do not offer international shipping at this time.
5. Order Tracking Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the progress of your delivery online.
6. Delayed or Lost Orders While we strive to ensure timely delivery, occasional carrier delays may happen. If your order has not arrived within the estimated transit time, please contact us immediately so we can investigate the issue.
7. Contact Information If you have any questions or concerns regarding your shipping or order status, please don’t hesitate to reach out to us:
- Email: support@elnuevoneighborhood.com
- Phone: +1 305-883-5304
- Physical Address: 544 Hialeah Dr, Hialeah, FL 33010, United States