Privacy Policy for El Nuevo Neighborhood Pet Shop

    Effective Date: July 19, 2026

    At El Nuevo Neighborhood Pet Shop, we are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you visit our website (https://elnuevoneighborhood.com/) and use our services.

    1. What Information We Collect

    When you visit our website or make a purchase, we collect certain personal data necessary to fulfill your order and improve your experience. This includes:

    • Contact Information: First and last name, email address, phone number, and shipping/billing address.
    • Payment Information: We use a secure third-party payment processor, Stripe, to handle transactions. We do not collect or store your full credit card details on our servers.
    • Device & Browsing Data: IP address, browser type, and log data collected automatically by our web servers to help us understand how visitors interact with our site.

    2. How We Use Your Data

    We use the data we collect for the following purposes:

    • To process and fulfill your online orders, including sending order confirmations and shipping updates.
    • To respond to customer service inquiries and support requests.
    • To improve our website’s performance, layout, and product offerings based on usage analytics.
    • To comply with any applicable legal obligations or regulations.

    3. Third-Party Data Sharing

    We respect your privacy and do not sell your personal data. We only share your information with trusted third parties necessary to operate our business, such as:

    • Payment Processors: Your payment information is securely shared with Stripe to process your transactions and prevent fraud.
    • Shipping Carriers: We share your name and delivery address with our shipping partners to ensure your pet supplies arrive safely.

    4. Cookies and Tracking Technologies

    Our website uses cookies (small text files stored in your browser) to ensure the proper functioning of our store, such as remembering the items in your shopping cart and saving your language preferences. You can manage or disable cookies through your browser settings, though some parts of our website may not function correctly without them.

    5. Data Retention and Security

    We implement organizational and technical measures, including SSL encryption, to protect your personal information from unauthorized access. We retain your order information for our administrative and legal tax compliance purposes.

    6. Your User Rights

    Depending on your location, you may have the right to access, correct, restrict, or request the deletion of your personal data held by us. To exercise these rights, please contact our support team.

    7. Contact Information If you have any questions or concerns regarding our privacy practices or your data, please contact us at:

    • Business Name: El Nuevo Neighborhood Pet Shop
    • Email: support@elnuevoneighborhood.com
    • Phone: +1 305-883-5304
    • Physical Address: 544 Hialeah Dr, Hialeah, FL 33010, United States